Security / Disclosures

Security

The Washington Savings Bank is committed to protecting our client’s personal information at all times, including while transacting business online. Therefore, we employ advanced Internet security technology to protect your personal financial information against unauthorized access.

For more information on our Online Banking security measures click here.

Protect Yourself from Fraudulent E-mails

Criminals attempt to steal personal financial information (account numbers, passwords, Social Security Numbers) and other sensitive or confidential information by sending fraudulent e-mails or redirecting you to phony websites that appear similar to, if not identical to, a legitimate one. This is referred to as "Spoofing" or "Phishing".

The e-mails will likely warn of a serious issue that requires your immediate attention or requests that you "update," "validate," or "confirm" your account information. You may be directed to click a link or call a telephone number. We will never e-mail you asking for personal information.

If you receive an e-mail from any financial institution, or government agency, directing you to a website or telephone number that asks for your account number, social security number, credit/debit card number, or other personal information, do not provide this information. It is an attempt by criminals to gather information and steal your identity.

If you are in doubt about an e-mail you received from us, another institution, or government agency always contact the company using the telephone number on your bank statement or in the phone book. Alternatively, directly type the company's URL into your browser and proceed to log into your account. Do not click any links included in the e-mail. Do not use any phone numbers provided in the e-mail.

Safeguarding Your Information

At The Washington Savings Bank, the security of customer information is a priority. We are committed to maintaining the safety and confidentiality of your records. One way to help protect your information is to become an educated consumer.

• Watch out for copycat Web sites that deliberately use a name or Web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their Web site and providing your personal information.
• Use your pre-established links to access Web sites and avoid clicking on links in unsolicited e-mails. If you ever receive a suspicious e-mail representing itself as The Washington Savings Bank, please forward the message in its entirety to customerservice@twsb.com.
• Ensure that your own personal computer has updated security patches, anti-virus and firewall protections.
• Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password or give it to another person.
• Monitor your account activity frequently using our free Online and Mobile Banking services. Set up to receive free Balance Alerts through Online Banking to be notified of account balance changes.
• Sign up for free Online Banking eStatements to avoid having your paper statements sitting in an unsecure mailbox where it could be compromised.

In case of errors or questions about your electronic transfers, if you think your statement or receipt is wrong or if you need more information about a transfer listed on your statement call us at 1-800-843-7250 or write to us at 4201 Mitchellville Road, Suite 300, Bowie, MD 20716 as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

We follow Regulation E, the rules that protect consumer accounts when making electronic transfers. However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees to prevent all unauthorized use by others.

We will never e-mail you asking for personal information or call via an automated phone message.

Fight Back Against Identity Theft with valuable information from the FTC.

Disclosures

For Online Banking disclosure, click here.

For Online Bill Pay disclosure, click here.

Privacy

To read the Privacy Statement of The Washington Savings Bank website, click here.

To view the CheckFree Privacy Policy for Business Banking BillPay, click here.